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    Prima Makeup Returns Policy

    We hope that you are happy with your super sparkly order. However, if for any reason you are not entirely satisfied or wish to cancel your order, you may return any item in its original condition and unused for a refund within 14 working days from delivery.

    Please use the contact us form, stating your order number, to notify us that you would like to return your order. 

    If you return items for reasons other than defects in the goods, or incomplete order you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

    If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 14 working days of delivery to you. Depending on your original chosen delivery method, we will calculate an average delivery time for example first class 5 working days, second class 7 working days. 

    Refunds will only be made against the original credit/debit/gift card/paypal method used. Please allow 72 hours for the transaction to show in your account. 

    If you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

    Please Note: We will not provide a full refund if goods show signs of use. 

    DAMAGED/FAULTY/INCORRECT ITEMS

    If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. Please notify us immediately by using the contact us form section on the website, stating your order number. 

    This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location or distributor. Returns for purchases made online will not be accepted for return at any of our distributor locations. 

    This policy does not affect your rights under law as a consumer, which apply in addition.

    COMPLAINTS

    Please visit the Contact Us section if you have a complaint, or e-mail info@primamakeup.com

    Alternatively, the European Commission provides a platform for Online Dispute Resolution (ODR) for consumers, which can be accessed at: HTTP://EC.EUROPA.EU/CONSUMERS/ODR/.